Automating accounts payable for a major telecoms operator
invoices processed per month
of invoices achieved touchless processing
processing accuracy
Challenge
A major telecoms operator was managing high invoice volumes, multiple currencies and languages through a complex, manual accounts payable process. With industry research suggesting up to 39% of invoices contain an error, the pressure on finance teams and supplier relationships was growing.
The challenge? Moving high-volume invoice processing away from manual effort without losing control of accuracy, and freeing finance teams to focus on higher-value work rather than data entry and exception-chasing.
Solution
We deployed AI-driven invoice processing that turned a manual, error-prone accounts payable function into a largely touchless workflow.
What we did:
We introduced AI invoice automation, using natural language processing, machine learning and generative AI to extract, validate and record complex invoice data.
The solution integrates with existing ERP systems and runs on a cloud foundation that underpins tax, quantity and rate verification, duplicate detection and fraud flagging. Today it processes over 7,000 invoices a month, 73% of them without human intervention, at 99% accuracy, and has halved invoice processing time.
Finance teams have been redirected from manual processing to higher-value work, supplier relationships have improved on the back of faster, more accurate payments, and working capital is better protected, with scalable automation in place to support future growth.
Results
We transformed their accounts payable functionality:
invoices processed per month
of invoices achieved touchless processing
processing accuracy
reduction in invoice processing time
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